MyTruck

MyTruck Privacy Policy

Last updated: January 7, 2026

This privacy policy describes how MyTruck (including its affiliated companies – "the Company" or "we") handles personal information ("Information") collected through its services ("Services"), concerning the following individuals ("Data Subjects"):

  • Private or business users who order trucks or heavy equipment ("Customers")
  • Owners of trucks, heavy equipment or heavy machinery ("Service Providers")
  • Visitors to our websites or applications, existing and potential customers, business partners

1. What Information Do We Collect?

A. Information about Users (Customers):

  • User profile: First name, business name, email address, phone number, business type, profile picture, saved addresses and password
  • Order details: Equipment/truck type, pickup and delivery details, route, GPS location during order execution
  • Ratings and feedback
  • Identity verification data
  • Usage data: Login times, IP address, device type, app versions

B. Information about Service Providers:

  • Provider profile: Name, contact details, ID, driving and operating licenses, insurance details, profile picture
  • Orders completed
  • Ratings and feedback
  • Identity verification data

Disclaimer: The responsibility for valid licenses and insurance for trucks and heavy equipment lies solely with the provider.

2. Purposes of Information Use

  • Operating services and coordinating truck/heavy equipment orders
  • Identity verification and account access recovery
  • Automated decision-making (e.g., matching providers by rating, location, availability, pricing)
  • Development and improvement of services, usage analysis and statistics
  • Contacting users at their request or for service and operational purposes only
  • Information security and fraud detection prevention
  • Compliance with legal requirements and agreements with business customers

3. Information Storage

Information is stored in the company's systems or external service providers, domestically or abroad, subject to law and protective measures. Operational information is deleted after order completion or a reasonable period. Accounting information is retained as required by law.

4. Who Receives the Information?

  • External service providers: Storage, payment processing, security, advertising, analytics
  • Between customer and provider: Essential order details only
  • Business customers and partners: Information necessary for order execution
  • Authorities: If required by law or for investigation

5. Cookies and Tracking Technologies

We use cookies and pixels for operational, security, usage analysis, and user experience improvement purposes. Google Analytics or similar tools: Aggregated data only, without personal identification.

6. Information Security

We employ physical, technological and organizational measures to protect information. However, MyTruck cannot guarantee absolute security (there is always a risk of breach or misuse).

7. Your Rights

  • Access, correction or deletion of information
  • Withdrawal of marketing consent
  • Contact via: [email protected]

8. Contact Us

Privacy questions: [email protected]

Data Protection Officer: [email protected]