MyTruck – Terms of Service

Last updated: July 8, 2026

The terms set out in these terms of use are phrased in the masculine for convenience only and are intended for both genders equally.

By accessing the website and/or downloading information from it, downloading the application and/or any use of the technological services provided by MyTruck to users, including through the application, telephone support service and/or any other ancillary service as may be from time to time, constitutes approval and consent by the user to all the terms detailed in this document.

If you do not agree to any of the terms of use and/or additional terms as stated, you are requested to refrain from any access, download or use of the website, application and technological services.

1. Definitions and Interpretation Rules

MyTruck – A platform providing technological services connecting customers with suppliers of trucks and heavy equipment. The platform has no responsibility for the results of the mediation it performed, including the actual transportation or work.
User – Any person, business or legal entity using the platform, including customers, service providers and drivers/heavy equipment operators.
Customer User – One who places an order on the platform for truck, transportation or heavy equipment services.
Service Provider User – The service provider supplying the customer with transportation or heavy equipment services.
Driver / Equipment Operator – The party actually performing the service.
Cargo – Any object, goods, heavy equipment, material or item transferred as part of the order.
Base Rate – A commission of 10% of the service cost (plus VAT as required by law), subject to unilateral change by the platform with advance notice.
Order – Any request through the platform for cargo transfer, truck use or heavy equipment operation.

2. License

In accordance with the terms of use, MyTruck grants you a limited, non-exclusive, non-transferable or sub-licensable license to install and use its application on a compatible iOS or Android mobile device, subject also to the device platform's terms of use. MyTruck is not responsible for the suitability of the services to your device.

3. User Usage Rules

Use of the MyTruck application is personal and/or business and for legal purposes only. MyTruck may, at its sole discretion, block your access to the application in case of violation of the terms of use or attempt to harm its proper functioning or a third party.

The company is not responsible for damage caused during the provision of services, but the user undertakes to respect service providers and refrain from illegal or harmful activity.

Use of the application is permitted only to those who are 18 years of age or older and legally competent to enter into a binding agreement under the law applicable to them. A user representing a business or legal entity declares that they are duly authorized to act on behalf of that entity and to bind it to this engagement.

4. Application Registration

Use of the application is currently free, except for cases detailed in the service policy. MyTruck may charge a fee in the future according to a policy to be published.

Registration and account creation require providing personal details (name, phone, email, payment details, etc.). Failure to provide details prevents use of the application. Data is stored in accordance with the privacy policy.

5. Distribution of Responsibility and User Types

5.1 Customer Responsibility:

Obligation to provide complete and accurate information about order details, pickup and destination addresses, requested travel route if necessary, and site conditions.
Full and exclusive responsibility for reporting in the order regarding cargo type, exact weight, monetary value if necessary, and contents.
Full compliance with all legal requirements, approvals, licenses, certificates and insurance required on their part as owner or holder of the cargo.
Vehicle damage: The customer shall bear full responsibility for any damage caused to the supplier due to defective cargo supplied or misrepresentation regarding site conditions at order pickup.
Commitment to indemnify the platform for any damage, loss or claim arising from inaccurate or incomplete information provided by them.

5.2 Service Provider / Driver / Equipment Operator Responsibility:

Full responsibility for the mechanical and safety condition of the vehicle and/or heavy equipment.
Performing routine maintenance and periodic safety inspections as required by law.
Holding valid driving and operating licenses and appropriate insurance.
Full responsibility for damages, accidents, third-party injuries, schedule delays or losses of any kind to the customer.
Full and unlimited indemnification to the platform in case of lawsuit, fine or legal violation arising from their activity in an order received through the platform.
Immediate reporting to the platform of any accident, cargo damage, or equipment or personal injury that occurred during the service.

5.3 Prohibition on Transferring the Order to a Third Party

The order recipient — the service provider / driver / owner of the truck or heavy equipment — who received an order through the platform may not transfer, subcontract, or assign the performance of the order to any third party without prior written approval from the platform. Violation of this section constitutes a fundamental breach of the terms of use, and will entitle the platform, at its sole discretion, to block the user, forfeit the payment due to them for the order, and any other remedy available to it under law.

6. Direct Contact Between Customer and Provider

For coordination, verification and clarification of order details, the platform may but is not obligated to allow the customer and supplier to establish direct contact.

Direct contact is intended for the parties' convenience only and does not constitute supervision, approval, recommendation or responsibility on the part of the platform. The sole and full responsibility for the accuracy of the information transferred lies with the customer and supplier alone.

Customer Service: Phone 050-7227444 (Sunday-Thursday, 09:00-18:00) or email: [email protected]

7. Absence of Employer-Employee Relations

It is hereby clarified and agreed that between the platform and any of the users, there are no and will be no employer-employee relations, agency relations, partnership, joint venture or any other legal relationship, except as expressly defined in this agreement.

8. Restricted and Prohibited Cargo Types

Absolute prohibition on transporting hazardous materials or life-threatening materials without written and explicit permission from the platform.
Prohibition on transporting items prohibited by law or items requiring a transport license not held by the executing supplier.
Prohibition on transporting food, beverages or tobacco products (except in pre-arranged and approved business cases).
Prohibition on transporting particularly fragile items, refrigerated items or perishable cargo without written approval from the platform.

Violation of restrictions entitles the platform to full indemnification for any damage, administrative fine, lawsuit, or legal expense, without amount limitation.

9. Cancellation, Delay and Refund Policy

The platform will implement its cancellation policy subject to the provisions of the Consumer Protection Law, as detailed below.

9.1 Cancellation by the Customer

An order may be cancelled at no cost at any time, as long as no carrier / heavy-equipment owner has been assigned to it, and also where a carrier / heavy-equipment owner has been assigned but more than 24 hours remain until the scheduled pickup time or start of work.

Cancellation after a carrier / heavy-equipment owner has been assigned, and within 24 hours of the scheduled pickup time or start of work, will charge the customer a cancellation fee of NIS 500 plus VAT per order. The cancellation fee will be transferred to the carrier / heavy-equipment owner assigned to the order against a proper tax invoice, and the remaining payment (if any) will be refunded to the customer within 7 business days.

After the carrier has actually picked up the cargo / equipment, or the equipment owner has actually begun work, the order can no longer be cancelled, and the customer will be charged the full order price plus VAT.

The platform may collect the cancellation fee from the customer automatically and immediately using the payment method entered in the system.

Refunds, if approved, will be processed within a reasonable timeframe in accordance with credit card and payment processing company policies.

9.2 Cancellation by the Driver / Service Provider

Cancellation within 15 minutes of order confirmation – The platform will not impose any sanction on the driver.
Cancellation after 15 minutes of order confirmation – The platform may impose a sanction on the driver, including ceasing to send additional orders, at its sole discretion.

9.3 Waiting Fee (Standby Time)

If the carrier / heavy-equipment owner waits more than two hours beyond the scheduled pickup, unloading or start-of-work time, the customer will be charged a waiting fee of NIS 150 per hour plus VAT, up to a maximum cap of NIS 750 plus VAT per order.

The waiting fee will be added to the order invoice and transferred to the carrier / heavy-equipment owner within 24 hours of collecting the amount from the customer.

10. Non-Circumvention and Enforcement

Direct contact between customer and supplier for future work to avoid paying commission to the platform is prohibited.

The prohibition is valid from the initial engagement between customer and supplier, and for 12 months from the last engagement between the parties through the platform.

Violation of the prohibition will require users to pay the lost commission plus an agreed penalty of NIS 2,000 per job performed and compensation for reputation damage.

11. Rating Mechanism, Quality Control, Blocking and User Content

11.1 Rating and Quality Control

The platform is based on a mutual rating mechanism (Feedback) between customers and service providers and drivers.

The platform may suspend or block users whose average rating has fallen below the set quality threshold, and use rating data to promote quality suppliers or filter suppliers and/or customers who do not meet the required standard.

11.2 User Content

As part of using the platform, the user may upload reviews, ratings, comments, images or other content ("User Content"). The user declares that they own all rights in the User Content they uploaded, and that the content does not infringe third-party rights and does not include defamatory, offensive, racist, threatening, illegal or pornographic content.

The platform may remove User Content that violates these terms at its sole discretion, and may use the User Content (including ratings and reviews) for operating the service, improving it and displaying it to other users in the application and on the website.

12. Rates and Notices

12.1 Rates and Updates

The platform may change commission rates unilaterally subject to advance notice to users. The base rate is 10% of the transaction cost plus VAT.

Continued use of the application after publication of a change in terms constitutes full agreement to the new terms.

12.2 Delivery of Notices

A notice sent by the platform to the user by email or SMS will be deemed to have been delivered 12 hours after its dispatch. A notice sent by regular mail will be deemed to have been delivered 5 business days after its dispatch. A notice sent by the user to the platform shall be sent to the email address specified in Section 22 below.

13. Changes to Terms of Use

MyTruck may update the terms of use from time to time, at its sole discretion. Changes will take effect upon publication on the website and/or application, subject to legal requirements, and without need for advance notice, except for material changes which will be published in advance.

14. Agreement Term and Termination

These terms of use constitute a binding agreement between us, starting from the date of installing the application on your mobile device until its termination.

Termination by User: Notice to email address: [email protected]
Termination by MyTruck: We may terminate the agreement at any time.

Upon termination of the agreement period, you must immediately remove the application from your mobile device and cease its use completely.

15. Payment

15.1 Credit Card

Upon confirmation of order details by the customer, a hold for the order price amount is placed on the customer's credit card, and no immediate actual charge is made.

After the customer confirms service completion, the platform charges the customer's credit card for the full order amount and transfers the payment received minus its commission to the driver within up to 7 business days.

Upon actual charging of the customer's credit card, MyTruck will send a proper tax invoice and receipt.

15.2 Payment via Bit

Immediate digital payment from the customer to MyTruck is made via the Bit application.

Upon receipt of payment, MyTruck will issue the customer a tax invoice and receipt, and will transfer the amount to the carrier / heavy-equipment owner against a proper tax invoice, within 5 business days of receiving the payment, less the service fee.

MyTruck is not responsible for technical malfunctions in the Bit service.

15.3 Payment via Bank Transfer

Immediate digital payment from the customer to MyTruck is made via an external payment service (PayPlus).

MyTruck is not responsible for technical malfunctions in the bank transfer service.

15.4 General

MyTruck enables a variety of payment methods, and the user must review the terms of use of the relevant payment service providers before using the service.

16. Business Users

In addition to the other terms in this document, additional terms apply to business users. The business user declares that they have authority to perform actions on the platform, including charging the account for services.

17. Limitation of Liability and General Indemnification

It is emphasized and clarified: MyTruck is not a transportation company, does not operate vehicles or heavy equipment, and is not a party to the agreement for the actual performance of the transportation or work between the customer and the supplier. No statement, publication, application design or communication on behalf of the platform shall be construed as a claim that it is a transportation company, an actual carrier, or one that takes part in the physical performance of the transportation or work.

The platform serves as a connector between the parties and provides technological services only.

Any damage, loss, injury, delay or postponement is the sole responsibility of the customer or the executing supplier alone.

The platform is not responsible for technical malfunctions arising from third-party components such as maps, payment services or cloud servers.

Users shall indemnify the platform for any third-party claim arising from their activity, negligence or breach of their representations.

In addition and without derogating from the above, the user shall indemnify the platform, its directors, employees and shareholders, immediately upon demand, for any claim, damage, loss, fine or expense (including attorneys' fees) arising from the user's use of the platform's services, from their breach of these terms of use, or from a breach of any legal provision.

18. Privacy, Information Security, Jurisdiction and Governing Language

18.1 Privacy and Information Security

MyTruck maintains the confidentiality of your personal information and does not transfer it to third parties, except in cases of legal obligation, government sanction, or transfer as part of a merger, acquisition or sale of the company.

18.2 Use of Data to Improve the Service

The platform may use usage data, location data and other operational data collected as part of using the service — including in aggregate and anonymized form — for operating the service, improving it, analyzing performance and making business decisions, subject to the provisions of law and the privacy policy.

18.3 Jurisdiction

This agreement shall be governed exclusively by Israeli law. Exclusive jurisdiction shall be the courts in the Tel Aviv district.

18.4 Governing Language

These terms of use were originally drafted in Hebrew. To the extent the document is presented or translated into additional languages (Arabic, English or any other language) for the convenience of users, the Hebrew version is the governing and binding version, and in any case of contradiction or discrepancy between the versions — the Hebrew version shall prevail.

19. Website, Application and Intellectual Property

The website and application are the exclusive property of MyTruck and are operated by it.

All intellectual property rights in the website and application, including copyrights, trademarks, designs, patents, trade secrets, code, algorithms, databases, platform structure, user interfaces (UI/UX), content, texts, graphics – are the exclusive property of MyTruck.

20. Force Majeure

The platform, the customer and the service provider shall not bear responsibility for non-performance, delay in performance, or breach of these terms of use, to the extent this results from circumstances beyond their reasonable control, including war, hostilities, a security state of emergency, natural disaster, epidemic, general strike, large-scale infrastructure or communications failure, or any other similar event ("Force Majeure").

The party affected by Force Majeure shall notify the other parties as soon as possible, and the obligations affected by Force Majeure shall be suspended for the duration of the event.

21. General Provisions

21.1 Severability

If a competent tribunal determines that any provision of these terms of use is void, illegal or unenforceable, this shall not affect the validity of the remaining provisions of the terms of use, which shall continue to apply in full.

21.2 Waiver

Non-enforcement of any right or provision of these terms of use by the platform, whether on a one-time or recurring basis, shall not be deemed a waiver of that right or provision, and shall not prevent the platform from enforcing it at a later time.

21.3 Entire Agreement

These terms of use, together with the privacy policy and any additional document expressly detailed in them, constitute the entire agreement between the user and the platform regarding the matters discussed in them, and replace any prior agreement, understanding or representation between the parties, whether oral or written.

21.4 Assignment of Rights

The user may not assign or transfer their rights and obligations under these terms of use to a third party without the platform's prior written consent. The platform may assign its rights and obligations under these terms of use, in whole or in part, including as part of a merger, acquisition, restructuring or sale of the platform or its assets.

22. Contact and Reporting

Questions, damage reports or legal inquiries: [email protected]
Data Protection Officer (DPO): [email protected]
Official mailing address: HaMaalit Street 1, Kadima Zoran