MyTruck

MyTruck – Terms of Service

Last updated: February 3, 2026

By accessing the website and/or downloading information from it, downloading the application and/or any use of the technological services provided by MyTruck to users, including through the application, telephone support service and/or any other ancillary service as may be from time to time, constitutes approval and consent by the user to all the terms detailed in this document.

If you do not agree to any of the terms of use and/or additional terms as stated, you are requested to refrain from any access, download or use of the website, application and technological services.

1. Definitions and Interpretation Rules

  • MyTruck – A platform providing technological services connecting customers with suppliers of trucks and heavy equipment. The platform has no responsibility for the results of the mediation it performed, including the actual transportation or work.
  • User – Any person, business or legal entity using the platform, including customers, service providers and drivers/heavy equipment operators.
  • Customer User – One who places an order on the platform for truck, transportation or heavy equipment services.
  • Service Provider User – The service provider supplying the customer with transportation or heavy equipment services.
  • Driver / Equipment Operator – The party actually performing the service.
  • Cargo – Any object, goods, heavy equipment, material or item transferred as part of the order.
  • Base Rate – A commission of 10% of the service cost (plus VAT as required by law), subject to unilateral change by the platform with advance notice.
  • Order – Any request through the platform for cargo transfer, truck use or heavy equipment operation.

2. License

In accordance with the terms of use, MyTruck grants you a limited, non-exclusive, non-transferable or sub-licensable license to install and use its application on a compatible iOS or Android mobile device, subject also to the device platform's terms of use. MyTruck is not responsible for the suitability of the services to your device.

3. User Usage Rules

Use of the MyTruck application is personal and/or business and for legal purposes only. MyTruck may, at its sole discretion, block your access to the application in case of violation of the terms of use or attempt to harm its proper functioning or a third party.

The company is not responsible for damage caused during the provision of services, but the user undertakes to respect service providers and refrain from illegal or harmful activity.

4. Application Registration

Use of the application is currently free, except for cases detailed in the service policy. MyTruck may charge a fee in the future according to a policy to be published.

Registration and account creation require providing personal details (name, phone, email, payment details, etc.). Failure to provide details prevents use of the application. Data is stored in accordance with the privacy policy.

5. Distribution of Responsibility and User Types

5.1 Customer Responsibility:

  • Obligation to provide complete and accurate information about order details, pickup and destination addresses, requested travel route if necessary, and site conditions.
  • Full and exclusive responsibility for reporting in the order regarding cargo type, exact weight, monetary value if necessary, and contents.
  • Full compliance with all legal requirements, approvals, licenses, certificates and insurance required on their part as owner or holder of the cargo.
  • Vehicle damage: The customer shall bear full responsibility for any damage caused to the supplier due to defective cargo supplied or misrepresentation regarding site conditions at order pickup.
  • Commitment to indemnify the platform for any damage, loss or claim arising from inaccurate or incomplete information provided by them.

5.2 Service Provider / Driver / Equipment Operator Responsibility:

  • Full responsibility for the mechanical and safety condition of the vehicle and/or heavy equipment.
  • Performing routine maintenance and periodic safety inspections as required by law.
  • Holding valid driving and operating licenses and appropriate insurance.
  • Full responsibility for damages, accidents, third-party injuries, schedule delays or losses of any kind to the customer.
  • Full and unlimited indemnification to the platform in case of lawsuit, fine or legal violation arising from their activity in an order received through the platform.
  • Immediate reporting to the platform of any accident, cargo damage, or equipment or personal injury that occurred during the service.

6. Direct Contact Between Customer and Provider

For coordination, verification and clarification of order details, the platform may but is not obligated to allow the customer and supplier to establish direct contact.

Direct contact is intended for the parties' convenience only and does not constitute supervision, approval, recommendation or responsibility on the part of the platform. The sole and full responsibility for the accuracy of the information transferred lies with the customer and supplier alone.

Customer Service: Phone 050-7227444 (Sunday-Thursday, 09:00-18:00) or email: [email protected]

7. Absence of Employer-Employee Relations

It is hereby clarified and agreed that between the platform and any of the users, there are no and will be no employer-employee relations, agency relations, partnership, joint venture or any other legal relationship, except as expressly defined in this agreement.

8. Restricted and Prohibited Cargo Types

  • Absolute prohibition on transporting hazardous materials or life-threatening materials without written and explicit permission from the platform.
  • Prohibition on transporting items prohibited by law or items requiring a transport license not held by the executing supplier.
  • Prohibition on transporting food, beverages or tobacco products (except in pre-arranged and approved business cases).
  • Prohibition on transporting particularly fragile items, refrigerated items or perishable cargo without written approval from the platform.

Violation of restrictions entitles the platform to full indemnification for any damage, administrative fine, lawsuit, or legal expense, without amount limitation.

9. Cancellation and Refund Policy

The platform will implement its cancellation policy in accordance with the Consumer Protection Law.

Cancellation by Customer:

  • Cancellation within 15 minutes of order confirmation – The platform will provide a full refund to the customer, with no cancellation fee.
  • Cancellation between 15-30 minutes of order confirmation – The platform will charge the customer 50% of the total service cost. This amount will be split equally between the provider and the platform.
  • Cancellation after 30 minutes of confirmation or after vehicle departure – The platform will charge the full amount (100%) of the ordered service cost. This amount will be split equally between the provider and the platform.

The platform may collect cancellation fees automatically and immediately using the customer's payment method stored in the system.

Refunds, if approved, will be processed within a reasonable timeframe in accordance with credit card and payment processing company policies.

Cancellation by Driver:

  • Cancellation within 15 minutes of order confirmation – The platform will not impose any sanctions on the driver.
  • Cancellation after 15 minutes of order confirmation – The platform may impose sanctions on the driver, including not sending additional orders, etc., as it sees fit.

10. Non-Circumvention and Enforcement

Direct contact between customer and supplier for future work to avoid paying commission to the platform is prohibited.

The prohibition is valid from the initial engagement between customer and supplier, and for 12 months from the last engagement between the parties through the platform.

Violation of the prohibition will require users to pay the lost commission plus an agreed penalty of NIS 2,000 per job performed and compensation for reputation damage.

11. Rating Mechanism, Quality Control and Blocking

The platform is based on a mutual rating mechanism (Feedback) between customers and service providers and drivers.

The platform may suspend or block users whose average rating has fallen below the set quality threshold, and use rating data to promote quality suppliers or filter suppliers and/or customers who do not meet the required standard.

12. Rates, Notices and Updates

The platform may change commission rates unilaterally subject to advance notice to users. The base rate is 10% of the transaction cost plus VAT.

Continued use of the application after publication of a change in terms constitutes full agreement to the new terms.

13. Changes to Terms of Use

MyTruck may update the terms of use from time to time, at its sole discretion. Changes will take effect upon publication on the website and/or application, subject to legal requirements, and without need for advance notice, except for material changes which will be published in advance.

14. Agreement Term and Termination

These terms of use constitute a binding agreement between us, starting from the date of installing the application on your mobile device until its termination.

  • Termination by User: Notice to email address: [email protected]
  • Termination by MyTruck: We may terminate the agreement at any time.

Upon termination of the agreement period, you must immediately remove the application from your mobile device and cease its use completely.

15. Payment

Upon confirmation of order details by the customer, a hold for the order price amount is placed on the customer's credit card, and no immediate actual charge is made.

After the customer confirms service completion, the platform charges the customer's credit card for the full order amount and transfers the payment received minus its commission to the driver within up to 7 business days.

Upon actual charging of the customer's credit card, MyTruck will send a proper tax invoice and receipt.

16. Business Users

In addition to the other terms in this document, additional terms apply to business users. The business user declares that they have authority to perform actions on the platform, including charging the account for services.

17. Limitation of Liability and General Indemnification

  • The platform is not a transportation company and is not a party to the actual physical performance agreement; it serves as a connector between parties and provides technological services only.
  • Any damage, loss, injury, delay or delay is the sole responsibility of the customer or executing supplier.
  • The platform is not responsible for technical malfunctions arising from third-party components such as maps, payment services or cloud servers.
  • Users shall indemnify the platform for any third-party claim arising from their activity, negligence or breach of their representations.

18. Privacy, Information Security and Jurisdiction

MyTruck maintains the confidentiality of your personal information and does not transfer it to third parties, except in cases of legal obligation, government sanction, or transfer as part of a merger, acquisition or sale of the company.

This agreement shall be governed exclusively by Israeli law. Exclusive jurisdiction shall be the courts in the Tel Aviv district.

19. Website, Application and Intellectual Property

The website and application are the exclusive property of MyTruck and are operated by it.

All intellectual property rights in the website and application, including copyrights, trademarks, designs, patents, trade secrets, code, algorithms, databases, platform structure, user interfaces (UI/UX), content, texts, graphics – are the exclusive property of MyTruck.

20. Contact and Reporting